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Store Policies

Currency

We use AUD (Australian Dollar) as our currency. Please refer to your bank statements for price in your local currency. 

Shipping Policy

Please be aware that during this time of COVID-19, it can take up to 4-8 weeks to receive your international order.

​Dark Moon Crystals Trading will use Australia Post to ship you your new crystals. If you choose to have your package left at your door, and it goes missing, you must get in contact with Australia Post directly. If your parcel should go missing during transit, please contact Australia Post immediately, as once the parcel is shipped, it is out of Dark Moon Crystals' hands.

Since crystals are very fragile, Dark Moon Crystals Trading, will package your items to the best of our abilites to minimize damage during transit. 

If placing an order on a Friday, it will be shipped on the coming Monday. Once your items are shipped, you will receive a shipping confirmation email with your tracking number.

If you don't see your country listed on our international shipping, please contact us and we will endeavour to find an available courier. For international shipping, only options with tracking will be made available in order to minimize further delays and questions on your parcel's location. Again, once your parcel is shipped you and you have further queries, you must get in contact with Australia Post and/or your local post when your parcel reaches international borders. Should your parcel exceed the estimated shipping times, then please email darkmooncrystals@gmail.com. 


Return & Exchange Policy

If for any reason your are dissatisfied with your purchase please contact me as soon as possible and I will do everything I can to help rectify the issue.

Dark Moon Crystals Trading is not required to provide a refund or replacement if you change your mind about a product you've purchased. If you decide to cancel your order before it is shipped, you will incur a 15% restocking fee.

If an item arrives badly damaged, please notify Dark Moon Crystals Trading immediately with photographic evidence and we will provide a replacement of the same or similar item if one is available. If a similar item is not available, we will provide one to equal value or a store credit. The damaged product must be returned in order to recieve the alternate exchanged item. You will be required to return the damaged product(s), at your own cost, using a trackable shipping method. Upon receiving the item, your return will be processed excluding the shipping costs.

Cancellation Policy

Should you change your mind and your products have already been shipped, you cannot cancel your order. If you wish to receive a refund, you will have to wait until you receive the parcel and then ship it back to Dark Moon Crystals at your own cost with trackable shipping. Once evidence of shipment back to Dark Moon Crystals is received, a refund will be issued minus the shipping cost - only the cost of the items. 

If you cancel your order before your parcel has been packaged and shipped, you will receive your refund in full.